Refund & Cancellation Policy

Air tickets

Refunds follow the fare rules of the ticket you bought. Promotional and discounted fares are often non-refundable; flexible fares can usually be refunded minus the airline penalty.

Where a refund is due, the airline penalty and our service fee are deducted. Approved refunds are returned to the original card and normally reach your bank within 7–21 working days, depending on the airline's own processing time.

Cancellations by the airline

If the airline cancels your flight or makes a major schedule change, you can take the airline's alternative flight or request a refund under the airline's policy. We handle the claim for you at no extra handling fee.

Visa services

Government and immigration fees are non-refundable once an application has been submitted, including if the application is rejected. If we have not yet submitted your application, we refund everything except any work already carried out.

Hotels, tours and packages

Each hotel and tour operator sets its own free-cancellation window. We tell you that deadline when you book; after it passes, the supplier's cancellation charge applies.

Travel insurance

Insurance premiums are refundable only within any cooling-off period offered by the insurer and only if no claim has been made.

How to request a refund

Send your booking reference and reason by WhatsApp, phone or email. We confirm receipt the same working day and tell you the exact refundable amount before anything is processed.

If a payment was made in error or a duplicate charge appears, contact us immediately and we will reverse it in full.